Refund policy

Thank you for shopping with Rovella. We want you to feel confident when placing your order, so if there is an issue with your order, please contact us and we'll do our best to help.

Returns

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging.

To initiate a return, please contact us at officialrovellaco@gmail.com with your:

  • full name
  • receipt or proof of purchase
  • order number, and the
  • reason for your return request

Our customer care team will guide you step-by-step through the process, including providing the correct return shipping address and any necessary documentation.


Damages and Issues

Please inspect your order upon reception. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include your:

  • full name
  • order number
  • clear photos or videos of the packaging and the issue
  • a short description of the issue

So that we can review it quickly.

 

Exceptions / Non-returnable items

We do not accept returns for:

  • Minor variations in colour due to screen settings
  • Opened or used products
  • Products without original packaging
  • Damage caused by misuse, negligence, or improper care
  • Normal wear and tear
  • Orders returned without contacting us first

 

Exchanges

We may offer exchanges for damaged, defective or incorrect items. Please contact us with the required details for our review.


Refunds

Once we’ve received and inspected your return, we will notify you if your refund has been approved.

If approved, your refund will be processed back to your original payment method within 7-10 business days.

Please note it can take several business days for your bank or payment provider to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us.

 

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order. We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

 

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.


Contact Us

For any return, refund, or exchange inquiries, please contact us at officialrovellaco@gmail.com. We’re here to help with any concerns!

We aim to make every shopping experience with Rovella smooth and satisfying. Your happiness matters to us!